Frequent Q & A's

The practice has a firm stance on the use of antibiotics. Salud Pediatrics providers do not prescribe antibiotics over the phone. If you think your child is sick enough to require antibiotics, we recommend that he or she be examined by a medical professional.

Our providers do not prescribe medication to patients without first completing a comprehensive clinical exam.

For chronic conditions, we will be more than happy to fulfill a prescription refill as the providers find it appropriate in order to avoid interruptions and delays in your child's treatment. Kindly make your request for refills at least 5 days before your child runs out of medication. 

Please note that in some instances, providers may ask parents to make an appointment before refilling a prescription for a chronic condition. The purpose is so that the clinician can re-evaluate the child and assess if the medication needs to be adjusted, modified or discontinued.

New Condition:

If you have a medical question concerning "new" symptoms your child is developing, we ask parents to make an appointment so our providers can assess your child's condition accurately, offer evidence-based advice or provide appropriate treatment.

A new issue or concern is one in which you have not already addressed with one of our providers recently during an office visit.

On Going Condition:

If you have a non urgent medical question regarding your child's condition, medication, or if you need additional advice from our provider for a non urgent on-going problem, you can take advantage of the portal message system to directly send a non urgent message to your provider. (This is the method we find more effective). You can also give us a call and leave a message. One of our clinical staff team-members will give you a callback.

Please keep in mind when leaving messages during office hours that our priority is to the patients that are in the office. Thus, we will return your call once a medical caregiver finishes seeing patients in the office.

If you are concerned about your child's well being and anticipate the need to have your child seen at the office, please call us to set up an appointment. In case of an emergency, please call 911 or go to the nearest emergency room.

If your child or teenager becomes acutely ill after office hours and you cannot wait until the next morning, you can call our main number. 

After hours, our phones are answered by an answering service. They will take our message and forward it to the doctor on-call.

The doctor will determine whether she can handle the situation by phone and see you in the office the next morning or whether it will, in fact, be necessary to have your child seen more urgently in the emergency room.

When you are waiting for a doctor to return your call after hours, it is recommended to disarm the feature on your phone that does not accept calls from anonymous numbers. For privacy purposes, our doctor's have this feature on their home and cell phone.

We are a Pro-Vaccine Practice.

We expect parents that chose our practice as their pediatrician's office, to immunize their children according to the schedule recommended by the American Academy of Pediatrics (AAP).

Parents who refuse to vaccinate their children are not a good fit for our practice.

Parents that decline "recommended" vaccines (i.e., flu, HPV) will be asked to sign a waiver stating that they are aware of the potential risks inherent in doing so (including, but not limited to, decreased immunity to potentially life-threatening infections).